Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Delayed Tracking Numbers
If you are experiencing no tracking updates & Delays. Please contact the carriers.
Stolen Packages
We are not responsible for any stolen packages. If your order tracking number provides a photo delivery we are unable to process a claim with the carriers.
Customer's Shipping Address Policy
- Customers will have up to 12 hours to submit an address change to linenmart@linenmart.com otherwise they will have to contact the carrier to intercept the package to the correct address.
- If the order was delivered to the incorrect address as supplied by the customer, the customer will be responsible for the losses of the total order value. We have legal and ethical obligation to ship the order to the exact address requested by the purchaser.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order. If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it!
Domestic Shipping Rates and Estimates
For simple flat rate shipping:
For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
|
Shipping option |
Estimated delivery time |
|
Standard Shipping |
2-5 Business Days |
| Expedited Shipping |
1-2 Day Business Days |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at support@linenmart.com with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
We ship with USPS to P.O boxes only.
If you have any further questions, please don't hesitate to contact us at support@linenmart.com.
